Delivery and Returns Policy
At All Things Wheels 4×4 and Camping Accessories, we strive to provide a seamless shopping experience. Below are the details of our delivery and returns policy.
Delivery Policy
Processing Time:
– All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or public holidays.
– In the event of high order volume, dispatch may be delayed by a few days. You will be notified in case of any significant delays.
Shipping Rates & Delivery Times:
– Shipping costs are calculated at checkout based on the weight and dimensions of the order, as well as the delivery location.
– Standard delivery time ranges from 3-7 business days, depending on your location.
– Free shipping may be offered on certain orders or promotions.
Tracking Your Order:
– Once your order has been dispatched, you will receive a tracking number via email to monitor your delivery status.
Delivery Areas:
– We deliver throughout South and Southern Africa
Delivery Issues:
– If there is any issue with the delivery (e.g., late arrival, damaged packaging), please contact our customer support within 48 hours of receiving your order.
Returns Policy
We want you to be satisfied with your purchase. If you’re not, you may return the item(s) under the following conditions:
Eligibility for Returns:
– Items must be returned within 14 days of delivery.
– Products must be unused, in their original packaging, and in the same condition as received.
– Proof of purchase (invoice or receipt) is required for all returns.
Non-Returnable Items:
– Certain items such as custom-made products, perishable goods, or items on clearance sale may not be eligible for return.
Return Process:
1. Contact our customer support team at [insert contact details] to initiate a return.
2. We will provide a return shipping label or guide you through the process.
3. Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Refunds:
– Approved returns will be refunded to your original method of payment within 7-10 business days. Shipping costs are non-refundable, except in cases where the return is due to our error (e.g., wrong or defective item).
Exchanges:
– If you wish to exchange an item, please follow the return process and place a new order for the desired product.
Damaged or Defective Items:
– If you receive a damaged or defective item, please contact us within 48 hours of delivery, and we will arrange for a replacement or refund.
Contact Us
For any delivery or return inquiries, feel free to reach out:
Email: info@atwafrica.com
Phone: 060 522 1724
We are here to ensure your experience with us is as smooth and enjoyable as possible.
